Provide technical support via National Technical Support Line.
Assist with remote troubleshooting for IP networks, DVRs, cameras, Wi-Fi.
Shadow and learn from senior team members in diagnosing and resolving customer issues.
Support system setup and environment simulation to replicate real-world errors.
Update and maintain technical documentation and internal knowledge base.
Assist pre-sales and post-sales processes when required.
Participate in testing and evaluating new security technology products and solutions.
Requirements
Previous call centre experience is an advantage.
Relevant IT background or knowledge.
Excellent communication skills (written and verbal) with professional phone etiquette.
Strong interest in technology, willingness to learn, and proactive mindset.
Benefits
Dynamic and friendly working environment.
Continuous training and skill development.
Opportunity to work on exciting technology projects and experience the latest security products.
Why Choose ATP:
Personalized Career Guidance: Receive one-on-one career roadmap consultations to gain clarity and direction early in your academic journey.
Professional Application Support: Get expert assistance in crafting CVs and cover letters that meet Australian industry standards and impress employers.
Interview Preparation: Build confidence and sharpen your communication skills through in-depth interview coaching tailored to the Australian job market.
Industry Network Access: Connect with reputable companies and unlock job opportunities aligned with your field of study through ATP’s strong employer network.
How to Apply:
If you're eager to learn, grow, and contribute to exciting global projects, we’d love to hear from you! Please submit your resume and a cover letter explaining why you’re the perfect fit for the role.